“We need more women in the construction and rental industries. “I love that my daughters are able to do this,” she says. Jubrail’s two daughters, Valerie and Natalie, often help out at the rental counter. We know each other’s strengths, which helps us succeed.” Working together makes our relationship even stronger. That the two of us are able to build a successful business together is the American dream come true.” “Ernestina and I are not only women, we are immigrant women. Jubrail co-owns The Equipment Connection with her sister-in-law, Ernestina Rincon. “My bookkeeping customers kept telling me that the big-box rental stores often ignored them and that they’d rather go somewhere else. “There aren’t too many smaller rental companies in our area that can provide the kind of attention small contractors are looking for,” she says. With her experience in providing top-notch customer service, she believed opening a small rental business represented a big opportunity. Many of her customers were construction contractors. Prior to opening The Equipment Connection three years ago, Jubrail ran a bookkeeping practice for 20 years. I am extremely grateful and proud to be an American citizen and proud of this country.” “People come here from other countries because you can be whatever you want to be. It takes a lot of courage and persistence for immigrants to excel and assimilate.”Īlmost three decades later, Jubrail has built successful accounting and rental businesses. Math was okay, but other subjects like history were hard. “I could say ‘hello,’ and that was about it,” she recalls. When she arrived in California as an immigrant from Mexico at the age of 15, Jubrail didn’t know English. I have been to many countries in the world, and there is no other country like the United States.”
Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.Lilia Jubrail, co-owner of The Equipment Connection in Lancaster, California, echoes these words as she reflects on her own experience as an immigrant: “The United States is the ‘golden country.’ It is the place where dreams come true. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. Your actions will influence the customer experience and their satisfaction with your organisation. You may be the first point of contact and work in any sector or organisation type. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, aftercare, service recovery, or gaining insight through measuring customer satisfaction. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. The role of a Customer Service Advisor is to deliver high-quality products and services to the customers of their organisation.
CONSUMER SERVICE ADVISOR JOHN DEERE HOW TO
This qualification teaches the principles of good customer service through work-based learning and on the job assessment. You will learn how to coordinate routine maintenance work, understand John Deere warranty and service programmes, schedule workshop jobs, identify new sales opportunities and win service business for the dealership.
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